{"id":3466,"date":"2023-10-19T14:23:08","date_gmt":"2023-10-19T14:23:08","guid":{"rendered":"https:\/\/staging.glassupply.com\/ca\/?page_id=3466"},"modified":"2023-10-19T14:23:38","modified_gmt":"2023-10-19T14:23:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/glassupply.com\/ca\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"    <section id=\"block_aa8a02a1635b578b0d1810a67f0d7e03\" class=\"faq-list faq-section \">\n        <div class=\"container\">\n\n                            <div class=\"main-top\">\n                    <h2 class=\"main-top__title faq-section__title\">\n                        FAQ                    <\/h2>\n                <\/div>\n            \n            <ul class='accordion faq-accordion' data-default='1' data-single='true' data-breakpoint='1440'\n                                data-accordion>\n\n                                    <li class='accordion__item faq-accordion__item'>\n                        <button class='accordion__btn faq-accordion__btn' data-id='1'>\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"#000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"expand_more_FILL0_wght400_GRAD0_opsz48 1\">\n<path id=\"Vector\" d=\"M8 10.25L4 6.24999L4.71667 5.53333L8 8.83333L11.2833 5.54999L12 6.26666L8 10.25Z\"\/>\n<\/g>\n<\/svg>\n                            How do I place my custom cut glass order?                        <\/button>\n                        <div class='accordion__content faq-accordion__content' data-content='1'>\n                            <p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Placing your order is quite simple and convenient. Simply select your preferred glass shape, insert the required dimensions, specify the thickness of your glass from the drop-down list, choose your glass type, ideal corner finishing and the type of edge work you require. Our list of frequently asked questions (FAQs) will also be helpful in choosing the product you desire in the ordering process. Our customized glass orders are then manufactured and packaged for delivery, to arrive at their destination in 10 to 14 business days.<\/span><\/p>                        <\/div>\n                    <\/li>\n                                        <li class='accordion__item faq-accordion__item'>\n                        <button class='accordion__btn faq-accordion__btn' data-id='2'>\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"#000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"expand_more_FILL0_wght400_GRAD0_opsz48 1\">\n<path id=\"Vector\" d=\"M8 10.25L4 6.24999L4.71667 5.53333L8 8.83333L11.2833 5.54999L12 6.26666L8 10.25Z\"\/>\n<\/g>\n<\/svg>\n                            What are the different edge finish options?                        <\/button>\n                        <div class='accordion__content faq-accordion__content' data-content='2'>\n                            <p style=\"text-align: left;\"><strong>Flat Polished Edges:<\/strong><\/p>\r\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">The flat edge mirror is our most popular finish, consisting of sanding and polishing the glass edges to acquire a satiny smooth, glossy finish. This is the best way to highlight the thickness of the glass and this strategy provides for a very modern look to augment your living space.<\/span><\/p>\r\n<p style=\"text-align: left;\"><strong>Seamed Edge:<\/strong><\/p>\r\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">This choice is for safety as the edges are sanded down to remove ragged edges. Seamed edges are suited for framing due to their unfinished appearance. It is the most economical edge but it\u2019s only recommended if the edges will be completely covered. For Glass Protector Tops, table tops, shelves, or anywhere the edge will be seen, only polished edges should be ordered.<\/span><\/p>                        <\/div>\n                    <\/li>\n                                        <li class='accordion__item faq-accordion__item'>\n                        <button class='accordion__btn faq-accordion__btn' data-id='3'>\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"#000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"expand_more_FILL0_wght400_GRAD0_opsz48 1\">\n<path id=\"Vector\" d=\"M8 10.25L4 6.24999L4.71667 5.53333L8 8.83333L11.2833 5.54999L12 6.26666L8 10.25Z\"\/>\n<\/g>\n<\/svg>\n                            What is acid etched glass?                        <\/button>\n                        <div class='accordion__content faq-accordion__content' data-content='3'>\n                            <p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Hydrofluoric acid must be applied on the glass to deliver a frosted look to its surface to produce Acid Etched Glass. Dependent on customer requirements, customized designs can be introduced to the glass in this acid-etching process and this can be accomplished on individual sheets of glass cut to size, be created on a portion of the glass or on large glass sheets.<\/span><\/p>                        <\/div>\n                    <\/li>\n                                        <li class='accordion__item faq-accordion__item'>\n                        <button class='accordion__btn faq-accordion__btn' data-id='4'>\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"#000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"expand_more_FILL0_wght400_GRAD0_opsz48 1\">\n<path id=\"Vector\" d=\"M8 10.25L4 6.24999L4.71667 5.53333L8 8.83333L11.2833 5.54999L12 6.26666L8 10.25Z\"\/>\n<\/g>\n<\/svg>\n                            What is tempered glass?                        <\/button>\n                        <div class='accordion__content faq-accordion__content' data-content='4'>\n                            <p style=\"text-align: left;\">Tempered or toughened glass is a type of safety glass processed by controlled thermal treatments to increase its strength as opposed to normal glass, which does not require this additional treatment. The manufacturing process places the outer surfaces under compression and the interior in a state of tension. Tempered glass is approximately four times stronger than \u201cregular\u201d or annealed glass. Also known as safety glass, tempered glass fractures into small, relatively harmless pieces. As a result, tempered glass is used in those environments where human safety is an issue. Tempered glass is commonly used for specific applications such as shower enclosures, glass tops, glass railings and so on. Our heat-treated tempered glass meets the current North American standards of ANSI Z97.1-04, ASTM C1048 and CAN\/CGSB-12.1-M90, which are currently in place for safety glass. Tempered glass cannot be cut, polished or drilled. All of the glass work must be performed prior to the tempering process.<\/p>                        <\/div>\n                    <\/li>\n                                        <li class='accordion__item faq-accordion__item'>\n                        <button class='accordion__btn faq-accordion__btn' data-id='5'>\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"#000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"expand_more_FILL0_wght400_GRAD0_opsz48 1\">\n<path id=\"Vector\" d=\"M8 10.25L4 6.24999L4.71667 5.53333L8 8.83333L11.2833 5.54999L12 6.26666L8 10.25Z\"\/>\n<\/g>\n<\/svg>\n                            What is the biggest glass available for online orders?                        <\/button>\n                        <div class='accordion__content faq-accordion__content' data-content='5'>\n                            <p style=\"text-align: left;\"><span style=\"font-weight: 400;\">The biggest glass we provide online is 119-5\/16\u2033 x 79 15\/16\u2033. Should you be interested in a larger piece of glass, our specialist glass professionals will be happy to provide you with a quote. Call us now on\u00a0 1 (800) 897-2851 or you can request a quote online.<\/span><\/p>                        <\/div>\n                    <\/li>\n                                        <li class='accordion__item faq-accordion__item'>\n                        <button class='accordion__btn faq-accordion__btn' data-id='6'>\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"#000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"expand_more_FILL0_wght400_GRAD0_opsz48 1\">\n<path id=\"Vector\" d=\"M8 10.25L4 6.24999L4.71667 5.53333L8 8.83333L11.2833 5.54999L12 6.26666L8 10.25Z\"\/>\n<\/g>\n<\/svg>\n                            What is the industry-standard cutting tolerance?                        <\/button>\n                        <div class='accordion__content faq-accordion__content' data-content='6'>\n                            <p style=\"text-align: left;\">Tempered or toughened glass is a type of safety glass processed by controlled thermal treatments to increase its strength as opposed to normal glass, which does not require this additional treatment. The manufacturing process places the outer surfaces under compression and the interior in a state of tension. Tempered glass is approximately four times stronger than \u201cregular\u201d or annealed glass. Also known as safety glass, tempered glass fractures into small, relatively harmless pieces. As a result, tempered glass is used in those environments where human safety is an issue. Tempered glass is commonly used for specific applications such as shower enclosures, glass tops, glass railings and so on. Our heat-treated tempered glass meets the current North American standards of ANSI Z97.1-04, ASTM C1048 and CAN\/CGSB-12.1-M90, which are currently in place for safety glass. Tempered glass cannot be cut, polished or drilled. All of the glass work must be performed prior to the tempering process.<\/p>                        <\/div>\n                    <\/li>\n                                        <li class='accordion__item faq-accordion__item'>\n                        <button class='accordion__btn faq-accordion__btn' data-id='7'>\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"#000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"expand_more_FILL0_wght400_GRAD0_opsz48 1\">\n<path id=\"Vector\" d=\"M8 10.25L4 6.24999L4.71667 5.53333L8 8.83333L11.2833 5.54999L12 6.26666L8 10.25Z\"\/>\n<\/g>\n<\/svg>\n                            \u201cRadius Corner\u201d explained                        <\/button>\n                        <div class='accordion__content faq-accordion__content' data-content='7'>\n                            <p style=\"text-align: left;\"><strong>1\/32\u2019\u2019 Eased Corner Finish:\r\n<\/strong><span style=\"font-weight: 400;\">for safety purposes, the tip at each corner is slightly polished to remove sharp protrusions. This technique is known as the blunt edge. \u201cTips off\u201d or \u201cpoints off\u201d are other terms used to describe this process.<\/span><\/p>\r\n<p style=\"text-align: left;\"><strong>The Radius Corner Finish:\r\n<\/strong><span style=\"font-weight: 400;\">This encompasses cutting the corners of the glass into a radius shape (round shape), which is then polished to give a smoother, safer finish. Corner radius describes how rounded the corners are on a rectangular glass cut. The term \u201ccorner radius\u201d refers to the radius of the circle created by extending the corner arc to form a complete circle. Rounded corners are available up to a 4\u2019\u2019 radius.<\/span><\/p>                        <\/div>\n                    <\/li>\n                                <\/ul>\n                            <script type=\"application\/ld+json\">\n                    {\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I place my custom cut glass order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Placing your order is quite simple and convenient. Simply select your preferred glass shape, insert the required dimensions, specify the thickness of your glass from the drop-down list, choose your glass type, ideal corner finishing and the type of edge work you require. Our list of frequently asked questions (FAQs) will also be helpful in choosing the product you desire in the ordering process. 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