How Shipping works
We use independent third-party freight companies (such as FedEx freight) to ship items and deliver them curbside by a single driver. Any location beyond the reach of a pallet jack will require the customerโs assistance.
Glassupply.com reserves the right to cancel your order if the shipping destination is not in an area commonly accessible by our freight-carrying partners. We may, at our discretion, seek alternative transportation and offer you the opportunity to have an item delivered at an additional expense. You maintain the right to a full refund should the additional delivery expense not be acceptable.
What Orders are Eligible for Free Shipping?
If your order isย under $300ย in value, we use aย flat rate shipping fee of $25.
If your order isย over $300ย in value and is for one of the following product, it qualifies forย free shipping:
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Railing Orders Shipping Policy:
- Order Value (before taxes)$500 to $1,500 $1,501 to $,3000$3,001 and above
- Shipping fees$250 Shipping$250 ShippingFree shipping
Which Locations do you Deliver to?
We ship all orders to anywhere in Canada and in the United Statesโeven Alaska, and Hawaii.
What should I do if the Tracking Number I Receive is not Working?
We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, you may contact our customer service team.
What should I do if I Receive a Damaged Item?
Accept the damaged transit freight item(s).
If you detect damage straight away, it may be your impulse to refuse it, but doing that will only cause delays in our efforts to rectify the issue for you. If you detect damage later, rest assured that you made no mistake in accepting the shipment. Refusal to accept means the item will be transported back to the supplier, and the shipped items are likely to get damaged even more. As an example, if you have a large railing order, chances are only a small fraction of the whole order is actually damaged.
Document the damage.
Keeping the damaged items allows you to do this. Take notes on everything. Immediately take photos of the damaged items and the packaging it came in. If one item came damaged and one came intact, take photos of both. Donโt wait: By documenting immediately, itโs stronger proof that you didnโt accidentally do the damage yourself, and that it was indeed inflicted before you handled it.
Contact Us
All documentation must be sent toย [email protected]. A customer service representative will contact you. Please wait for our reply before taking any action with the glass. If you filed a claim for an exchange, and it has been approved, we will simply reprocess your initial custom order free of charge. You may read the full return/exchange policy here:ย Returns
Why buy from Glassupply.com?
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High-end Glass & Hardware Systems at Manufacturer Direct Pricing
No showrooms Sturdy packaging From the workshop directly to you!We deliver custom cut glass, shower, railings and modern glass door systems directly to you. You get premium quality products at incredibly lower (and much fairer) prices than you would at a typical glass shop or retail reseller.
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Guaranteed Delivery Policy
Sturdy packaging Fast Reliable deliveryOur Delivery success rate is over 99% and is up and running across the country. Free Shipping on orders over $300. Any Damaged orders are replaced at no cost.
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1-year Warranty on any Manufacturing Defect
High Quality Trusted Brand Long Lasting ProductsWe offer a manufacturer’s warranty on all our products. Our 1 year courtesy warranty service covers defects in glass, hardware and or workmanship. If you experience any issues, we will reship the defective product at no cost.
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UNIQUE PRODUCTS 100% Customizable Products
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ONLINE CHECKOUT Seamless Online Self Service
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360ยฐ SUPPORT Chat, Email and Phone Support
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SECURE PAYMENTS PCI Compliant Payments
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PRICE MATCH POLICY Offer details available here